Jeff Jarvis is Mad

By Paul on July 6, 2011 8:02 AM | No Comments | No TrackBacks

Jeff Jarvis gives American Express the heave-ho:

I was a "member" of American Express for 35 years. No more. And Amex doesn't give a shit. So fine. We're well rid of each other.

Basically, apparently no-one at American Express cares about customer retention any more. It might be time to short Amex stock...

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